TERMS AND CONDITIONS



   RETURNS & REFUNDS


Our returns policy is in addition to your legal rights. You can return any items back to Active Products along with proof of purchase or after agreement, via our nominated carrier. Please email us at info@active-products.co.uk or call us on 01371 872842



Consumer Cancellation Right

If you’re ordering Products from us as a consumer, you have a statutory right to cancel any on-line or telephone orders (excluding orders for bespoke or made-to-measure Products) and receive a full refund, including standard delivery charges. This is your Consumer Cancellation Right and it applies in addition to any other rights set out under these Terms and our Sale Terms.

How to exercise your Consumer Cancellation Right

To exercise your Consumer Cancellation Right, you must contact us at any time before the Products are dispatched or within 14 days of delivery, starting on the day after your delivery is made. If your order is delivered in multiple shipments, the 14 day period starts the day after the last instalment is delivered. If we receive your cancellation notice outside these time frames, your Consumer Cancellation Right will not apply. Please also note that if you exercise your Consumer Cancellation Right after the Products have been delivered, you’ll be responsible for returning the Products to us at your own cost and within 14 days of cancelling your order.


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